By booking or using any of the services offered by Golden City Logistics LLC ("Golden City," "we," "us," "the company"), whether through our website, by phone, or by email, you agree to these Terms of Service in full. If you do not agree with any part of these terms, please do not use our services.
Golden City Logistics LLC provides the following services within the San Francisco Bay Area:
Availability of these services may vary based on service area and current operational capacity.
These services display an estimated or fixed price at the time of booking, calculated based on vehicle type, route distance, labor time, and, where applicable, the selected disposal facility. For services that include per-minute labor, the price shown at booking is a starting estimate; the final charge reflects the actual time worked and, for Junk Removal, the actual disposal receipt.
These two services are not charged at the time of booking. The customer first receives an automated Planning Range, followed by an estimate reviewed by our team. The service date is only secured once that estimate is confirmed. Payment for the job is made upon completion of the service and may be paid in cash, check, or card.
At the time of confirming the date, the customer is offered the option — not required — to register a payment method as a guarantee, which does not result in any charge except as described in Section 4.
For Furniture & Marketplace, Donation, Junk Removal, and Labor Only, an additional fee of $40 applies when the primary service address is more than 20 route miles from Golden City's San Francisco reference point. This fee is always shown as a separate, transparent line item in the price breakdown.
This section covers fees for canceling or missing a scheduled service. For refunds of amounts already charged, see our Refund Policy.
Cancellations made at least 2 hours before the scheduled arrival window are free of charge. Cancellations made after that window are subject to a $40 fee. Once the crew has arrived at the service address, no refunds will be issued.
Cancellations made at least 24 hours before the confirmed service date are free of charge. Cancellations made after that window, or a customer's failure to be present at the agreed time, will result in a $40 charge to the registered guarantee payment method, if one was provided. If no guarantee payment method was registered, Golden City Logistics LLC reserves the right to invoice this charge separately.
If we do not have the vehicle or crew availability necessary to complete a confirmed service, we will notify you as soon as possible and no charge will apply.
Card payments are processed securely through Stripe. Golden City Logistics LLC does not store credit or debit card numbers on its own systems. For Residential Move and Quick Move, cash and check are additionally accepted upon completion of the job.
Our crew handles every item with professional care; however, Golden City Logistics LLC is not liable for pre-existing damage, items packed inadequately by the customer, or losses resulting from inaccurate information provided at the time of booking. Any damage claim must be reported within 48 hours of the service.
These two services may be subject to regulation by the California Bureau of Household Goods and Services (BHGS). Where applicable, Golden City Logistics LLC will provide the additional documentation required by law — including the consumer information booklet and the corresponding written estimate — before final confirmation of the service. These Terms of Service do not replace such regulatory documentation.
All content on this website, including text, graphics, logos, and images, is the property of Golden City Logistics LLC. All rights reserved. © 2026 Golden City Logistics LLC.
Golden City Logistics LLC may update these Terms of Service at any time. Changes take effect upon posting to this site. Continued use of our services after an update constitutes acceptance of the new terms.
These terms are governed by the laws of the State of California. Any dispute that cannot be resolved directly will first be submitted to a good-faith mediation process before proceeding through other legal channels.
Email: info@goldencitylogistics.com
Phone: (415) 980-7547
Address: 141 Park Plaza Drive #17, Daly City, CA 94015
Service Area: San Francisco Bay Area, CA