Refund Policy

1. Overview

This Refund Policy explains when a payment made to Golden City Logistics LLC may be refunded. It applies in addition to, and separately from, the Cancellation Policy described in our Terms of Service. The Cancellation Policy covers fees for canceling or missing a scheduled service; this Refund Policy covers repayment of amounts already charged.

2. Service-Based Business

Golden City Logistics LLC provides moving, delivery, assembly, junk removal, and labor services. We do not sell or ship physical products, so this policy addresses service refunds rather than merchandise returns.

3. Eligible Refund Situations

A refund may be issued when:

• Service not performed. You were charged but our crew did not complete the agreed service.
• Billing error. You were charged an incorrect amount due to an error on our part (for example, a duplicate charge or a rate applied incorrectly).
• Service quality issue. The service performed did not match what was agreed upon, and the issue is reported and verified within 48 hours of service completion.

4. Non-Refundable Situations

The following are generally not eligible for a refund:

• The cancellation or no-show fees described in our Terms of Service.
• Third-party disposal or dump fees already paid on your behalf for a completed Junk Removal service, since these are pass-through costs paid directly to a disposal facility.
• Change of mind after a service has been fully and correctly completed.
• Delays caused by inaccurate information provided at booking (wrong address, inaccessible location, items not disclosed in advance).

5. How to Request a Refund

Contact us at info@goldencitylogistics.com or (415) 980-7547 within 48 hours of your service, with your booking code and a description of the issue. We will review each request individually and respond within 3 business days.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method through Stripe, our payment processor. Golden City Logistics LLC does not handle or store your card details directly. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

7. Partial Refunds

Where only part of a service was affected (for example, one item damaged out of a multi-item move), Golden City Logistics LLC may issue a partial refund reflecting the affected portion of the job.

8. Contact

Email: info@goldencitylogistics.com

Phone: (415) 980-7547

Address: 141 Park Plaza Drive #17, Daly City, CA 94015