Privacy Policy

1. Introduction

Golden City Logistics LLC ("Golden City," "we," "us") respects your privacy. This Privacy Policy explains what information we collect when you use our website and booking system, how we use it, who we share it with, and the rights you have over it — including the rights granted to you under the California Consumer Privacy Act (CCPA).

2. Information We Collect

When you book any of our services, we may collect:

• Contact information: full name, phone number, email address.
• Booking information: pickup, delivery, and intermediate stop addresses; service date and time; description of items to be moved.
• Photos: where the service allows or requires it, photos of items or the space involved.
• Payment information: processed directly by Stripe, our payment provider. Golden City Logistics LLC never receives or stores your full card number at any time.
• Technical information: IP address, browser type, and website usage data, collected through technical cookies necessary for the booking process to function (for example, to keep your session active while you complete your request).

We do not knowingly collect information from minors.

3. How We Use Your Information

We use the information collected to:

• Process and confirm your booking.
• Coordinate service logistics (crew and vehicle assignment).
• Calculate routes and distances using Google Maps Platform.
• Process payments securely through Stripe.
• Send you confirmations, reminders, and notifications related to your service (by email and/or SMS).
• Comply with applicable legal and regulatory obligations.
• Improve the quality of our service.

We do not use your information for targeted advertising, and we do not sell it to third parties.

4. Who We Share Your Information With

We share information only with the providers necessary to operate the service:

All of our providers are contractually required to protect your information and use it only for the purposes described here. We do not share your information with third parties for marketing purposes unrelated to Golden City Logistics LLC.

5. Data Retention

We retain your information for as long as you have an active service relationship with us, plus any additional period required to comply with applicable tax, accounting, and legal obligations in California.

6. Data Security

We implement reasonable technical measures to protect your information, including:

• We never store full credit or debit card numbers — this is handled by Stripe under industry-standard security practices (PCI DSS).
• Booking access links use single-use, encrypted credentials, never visible as plain text within our systems.
• Administrative access to customer information is restricted and logged.

7. Your Rights Under the CCPA (California Residents)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share.
• Request deletion of your personal information, subject to applicable legal exceptions (for example, information we must retain for tax obligations).
• Opt out of the sale or sharing of your personal information — Golden City Logistics LLC does not sell customer personal information.
• Not be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us using the information in Section 9.

8. Cookies and Similar Technologies

Our website uses technical cookies necessary for the booking process to function (for example, to maintain the progress of your request while you complete it). We do not use third-party advertising tracking cookies.

9. Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: info@goldencitylogistics.com

Phone: (415) 980-7547

Address: 141 Park Plaza Drive #17, Daly City, CA 94015

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes to this page along with the corresponding update date.